Terms of service

Private Training, Group Training, Saturday Skills Academy and Holiday Clinics

 

Saturday Skills Academy - Session Unavailability / Cancellations

We understand that when registering for a full term of somewhere between 7-10 weeks of sessions there will be the odd session that will be missed due to sickness, injury and or personal events. Basketball Mentors, if given at least a weeks notice are more than happy (up to 2 times) to offer a credit for future Saturday Academy Registrations or Holiday Clinic Registrations. We cannot offer a credit towards private training in this instance. 

In regards to sessions that are missed with no notice or less than 24 hours notice we are not able to offer any credit as at this stage we are unable to advertise to fill your place in the academy for the session or adjust our coaching group planned for the session.

Holiday Clinics 

We understand that when registering, due to the limited availability and popularity of our holiday clinics that registrations can, in some instances, be paid for months in advance. Due to this, if an injury, or change of plans occurs outside of 2 weeks prior to the clinic start date occurs, we will happily offer a full refund.

Cancellations of registrations outside of 1 week from the start date of the clinic will only be refunded IF Basketball Mentors can replace your child's place in the clinic whether or not the clinic is full at that stage or not. For example, if your child is registration number 20 / 24. Until someone less takes place #20 we are unable to offer a refund. If we are unable to fill your place we will offer you a credit for a future session.

Cancellations within 72 hours of the clinic unfortunately will not incur any refunds or credits as at this time are costs are set and cannot change and we are unable to advertise to fill your child's spot.

 

CANCELLATIONS (IMPORTANT)

To keep sessions consistent and fair for everyone, we have the following policy:

  • Under 36 hours notice: $50 cancellation fee applies
  • Over 36 hours notice: no charge

If you cancel within 36 hours, we will always do our best to support you with a solution:

  • Option to attend a make-up session (that week or following weeks, in another suitable group)
  • Access to a range of sessions including:
    • Saturday Skills Academy (Rep & Domestic girls, Domestic boys)
    • Tuesday Boys Skills Academy (U10–U16, Rep & Domestic)
    • Other available sessions across the week

If a make-up session can’t be found within two weeks, we will provide 2 additional free shooting bay sessions.

We appreciate your understanding here — late cancellations make it difficult to fill spots and impact session quality. This policy helps us maintain the best possible environment for all athletes. All Fees for cancellation need to be paid by the friday of that week and reminders about this will be sent to you from our account manager Glen.

MAKE-UP SESSIONS & AVAILABILITY
We’ve created a private Facebook group where we’ll post:

  • Weekly openings in sessions
  • Available make-up spots
  • Updated schedules